General Terms and Conditions of Sale


Alliance Française du Cap is not bound by any error in or omission from the following regulations.

Article 1 | Adherence to General Terms and Conditions
These General Terms and Conditions of Sale govern the enrolment of students at Alliance Française du Cap except where explicitly stated otherwise in a written agreement. By enrolling with Alliance Française du Cap, a student accepts the following General Terms and Conditions.

Article 2 | Age limit
Students must be at least 18 years of age to enrol on an adult course at Alliance Française du Cap. In exceptional circumstances, a student may be enrolled on an adult course from the age of 16 provided that a parent or guardian has signed an official permission form, which provides explicit and irrevocable agreement with these General Terms and Conditions of Sale.

Article 3 | Enrolment process
Unless a student is a complete beginner, all new students must undergo a free assessment of their standard of French prior to enrolment. The assessment will determine the applicable standard of the student and such determination by Alliance Française du Cap is final and binding on the student. The student shall enrol in a course at the applicable standard as determined at the assessment.

Enrolment of a student is confirmed on payment of all relevant enrolment fees and the student warrants that the information provided to Alliance Française du Cap on enrolment is true and correct.

Each enrolment on a course is binding and non-transferable.

On enrolment, any student requesting a discount on enrolment fees must present a valid form of proof in respect of such claim.

On enrolment, any student must choose a teaching format: online, or on the premises of Alliance Française du Cap, and must commit to this choice. It will not be possible to switch format, except in exceptional circumstances which must be presented in a request in writing to the teacher, with the course coordinator in copy.

By enrolling on a course, the student confirms their irrevocable commitment to diligently and punctually attend the course, subject to the right to cancel or defer, outlined in Article 5 and the student agrees to comply with the Code of Conduct.

On site classes are limited to 15 students, or 12 students for conversation classes. Online classes are limited to 8 students except for comodal format classes and South African Alliance Française network joint classes. Alliance Française du Cap will therefore not be able to proceed with enrolment of an additional student above the class size limit unless all other students in the class have provided their written consent.

For group courses, possession of all relevant learning material is essential and same must be purchased by the student prior to the commencement of each course.

Enrolled students are entitled to free access to our Médiathèque and upon registration to the Culturethèque online resource centre for one year.

Article 4 | Enrolment refusal
Alliance Française du Cap reserves the right to terminate the enrolment of any student and to refuse any subsequent re-enrolments on a course, particularly in cases of a serious breach of the Code of Conduct by the student.

Article 5 | Right to cancel
All enrolment cancellations prior to the beginning of a course, for which fees have already been paid in full, will be the subject of a refund within thirty working days from receiving the refund request, save for an administration fee of 15%. The refund request must be made in writing and addressed to the Director.

Once enrolled on a course no refund will be made to a student in respect of a course which has commenced. In exceptional circumstances of hardship, such as a medical condition or bereavement, a written request may be addressed to the Director, with supporting documentation, e.g., a medical certificate, for their consideration and any such refund of fees shall be entirely at the discretion of the Director.

On request a credit note may be issued by Alliance Française du Cap, in which case an administrative fee of 15% will apply. By accepting this credit note, which will be valid for one year after the date of purchase of the course, the student waves any refund thereafter.

Private classes students must give a 24-hour notice in writing to their teacher for any changes or cancellation to a booked lesson regardless of the number of hours, failing which the hourly rate will apply.

No refunds in respect of course materials shall be made at any stage by Alliance Française du Cap.

Article 6 | Pricing and Methods of Payment
The cost of enrolment on any course is clearly outlined in all communication media from Alliance Française du Cap (website, brochures, online enrolment portal, etc.). The fees indicated are a one off course payment and do not include the cost of learning material.

The total amount due, i.e. enrolment fees and any course material, must be paid in full prior to the beginning of each course. In case of a payment by EFT, a proof of payment bearing the name of the person enrolled as part of the reference is to be forwarded to the course coordinator Bank charges in respect of the payment, such as charges for bank transfers or direct bank deposits, will be borne in full by the student with a R 50.00 extra charge to be added to the initial payment. Alliance Française du Cap reserves the right to refuse enrolment to any student who has not completed all required enrolment formalities outlined in Article 3.

For the convenience of students Alliance Française du Cap provides an online enrolment service.

Students may also enrol in person by calling to Alliance Française du Cap.

Article 7 | Re-enrolment

Re-enrolment is valid only if steps outlined in Article 3 are fulfilled prior to the start of the course.

Alliance Française du Cap reserves the right not to enrol a student in a course of a higher level if the student has not attended at least 50% of their previous course.

Students shall be guided by the teacher’s assessment when considering enrolling on a course at a higher level than that previously attended.

Article 8 | Course Cancellation by Alliance Française du Cap
Alliance Française du Cap reserves the right to cancel a course, even when subject to enrolments, when it determines that said course is not able to take place due to insufficient numbers or inadequate conditions.

In the event of a course cancellation, each validly enrolled student will be personally notified, either by email or telephone, and subject to availability, will be offered the opportunity to enrol on an alternative course. Alternatively, a credit note or reimbursement will be offered.

In the event of a course starting which subsequently needs to be cancelled during the term by Alliance Française du Cap, the said cancellation will take effect only for classes not yet held. Reimbursement of enrolment fees or amount of the credit note will be prorated solely for the classes that will not take place, regardless of whether not the student attended the classes already scheduled.

A minimum of 5 students is required to open a class. However, arrangements may be offered so that a class can go ahead if all students enrolled agree to the arrangement.

Alliance Française du Cap does not accept liability in the event of a cancellation or rescheduling of a class as a consequence of the conduct of a student or other third party.

Article 9 | Issue of Certificates
At the request of the student, Alliance Française du Cap will issue a certificate of enrolment and/or attendance, which will state the number of classes attended by the student.

The certificate of enrolment is issued only after full payment of enrolment fees.

Article 10 | Designation of teachers and rooms
For each course, Alliance Française du Cap will designate a teacher and for on site classes, the room in which the course will take place. The student will not have an automatic entitlement to be taught by a specific teacher or to a specific room.

Alliance Française du Cap cannot guarantee the same teacher for the entire duration of a course or term.

To the extent that it is possible, in the event of a teacher’s absence from a scheduled class, while the premises is open for business, Alliance Française du Cap is committed to ensuring continuity of service. If circumstances do not permit the replacement of the absent teacher by a substitute teacher on the scheduled day, the class will be rescheduled to another time which may not necessarily correspond to its usual day of the week and/or timeslot, on site or online.

Article 11 | Public Holidays
Alliance Française du Cap is closed during all designated public holidays in the Republic of South Africa.

Article 12 | Closure in the event of a force majeure
Alliance Française du Cap will not be liable or responsible for any failure to perform or delay in the performance of any of its obligations in respect of events outside the reasonable control of Alliance Française du Cap (“a force majeure event”). A force majeure event includes any acts, events, non-occurrence, omission or accident beyond the reasonable control of Alliance Française du Cap and includes in particular (without limitation) the following:

  • Strikes, lockouts or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threatened terrorist attack or (whether declared or not) threat or preparation for war; or
  • Fire explosion, storm flood, earthquake subsidence, epidemic or other natural disaster; or
  • Impossibility of the use of railways, shipping aircraft, motor transport or other means of public or private transport;
  • Road closures or disruptions preventing access to the Alliance Française du Cap premises;
  • Impossibility of the use of the public or private telecommunications networks;
  • A recommendation by the relevant authority such as South African Weather Service and The Department of Cooperative Governance
  • Any injunction against Alliance Française du Cap;

Any classes scheduled for the period of the force majeure event will be cancelled without any liability on the part of Alliance Française du Cap to compensate or schedule a replacement class.

To the extent that it is possible such cancellations will be advertised on Alliance Française du Cap website or otherwise communicated to the students concerned.

If its premises are closed as part of a force majeure event, Alliance Française du Cap where possible, will offer online classes as an alternative to on site classes.

Article 13 | Online tuition
Alliance Française du Cap will not be held responsible for any technical difficulties experienced by a student who has enrolled for an online course, or who is offered online classes as an alternative to on site classes further to the closure of the premises for force majeure. A student enrolling for an online course must have checked the quality of their Internet connection and the capacity of their IT equipment, including its compatibility with the Zoom video-conferencing system

 Article 14 | Student’s Property
Alliance Française du Cap will not be held responsible for loss or theft of any student’s property from the premises. The student’s property is the sole responsibility of the student at all times.

Article 15 | Absence of liability in the event of failure
Alliance Française du Cap does not accept any liability in the event of a student or exam candidate failing to achieve their learning objectives. The student thereby agrees to punctually attend courses with commitment and diligence.

Article 16 | Personal Data
Alliance Française du Cap ensures compliance with POPIA and refers students to consult all relevant policy documentation pertaining to this legislation.

Upon enrolment, students are required to provide the following information, which must be valid and up to date:

Title / Surname / First Name / Date of Birth / Phone Number / Email Address / Postal Address/ID or passport number. When requesting discounts (Article 3), proof of status is also required.

Students must ensure that all updates to the above data are passed on in writing to . Alliance Française du Cap cannot be held responsible for any miscommunication due to emails being redirected to students’ junk mail folder or spam box.

Article 17 | Applicable laws, relevant jurisdictions and language of proceedings in the event of a dispute
These General Terms and Conditions of Sale are subject to South African law. In the event of a dispute, the matter will be referred to an adjudicator and heard in the Western Cape.